RETURNS POLICY

The consumer of the product may return the product provided that he/she notifies Sol Jaguar within 7 calendar days from the date he/she received the product.

Such notification must be made by sending an email to tienda@soljaguar.com, including the word "devolución" in the subject line (you can copy it from here).

All returns must be processed by UPS. The return must be made within 7 calendar days from the date you received the product.

The shipping cost for the return of the product must be paid by you, unless the reason for the return is an error on our part.

Once the product is returned, we will examine the condition of the product, to verify that it is returned in the same condition in which it was sent. In this case, we will refund the full price paid for the product. The refund will be partial when the product has suffered a decrease in value caused by mishandling on your part. Import taxes that have been paid are not refundable.

For a correct return of the product use all the packaging materials with which the product arrived in your hands.

We will carry out the refund without any undue delay, no later than 20 calendar days from the date on which we send you an email confirming the refund. In any case, we will use the same means of payment used by you for the initial transaction for the refund.